RETURN POLICY

Last Updated: March 17, 2026

All returns require prior authorization and an approved Return Merchandise Authorization (RMA) number. No returns will be accepted without an RMA.

1. Return Eligibility

Items may be eligible for return under the following conditions:

• The return request is submitted within 30 days of the delivery date.
• Items must be in their original, unused, and unaltered condition.
• All original packaging, tags, labels, and accessories must be included.
• An approved RMA number has been obtained from our customer service team prior to shipping the return.

2. How to Request an RMA

To initiate a return, please follow these steps:

1. Contact our team — Email us at orders@activityusa.com to request an RMA. Please include your order number, the item(s) you wish to return, and the reason for the return.
2. Receive your RMA number — Once your request is reviewed and approved, you will receive an RMA number and return shipping instructions via email.
3. Ship the item — Securely package the item(s) and clearly write the RMA number on the outside of the package. Ship the return to the address provided in your RMA approval.
4. Inspection and processing — Once we receive and inspect the returned item(s), we will process your refund or exchange.

3. Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, worn, altered, or damaged by the customer
• Items returned without an approved RMA number
• Items returned after the 30-day return window
• Clearance or final sale items
• Hygiene-sensitive products (e.g., undergarments, hydration bladders) that have been opened
• Custom or special-order items

4. Return Shipping

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (wrong item shipped, defective product, etc.).
• We recommend using a trackable shipping method with insurance for all returns. We are not responsible for returns lost or damaged in transit.
• Items shipped back without an RMA number will be refused and returned to sender at the customer's expense.

5. Refunds

• Approved refunds will be issued to the original payment method within 7-10 business days after the returned item has been received and inspected.
• Original shipping charges are non-refundable unless the return is due to our error.
• A restocking fee of up to 15% may apply to certain returns at our discretion.

6. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the RMA process outlined above. Exchanges are subject to product availability. If the replacement item differs in price, you will be charged or refunded the difference.

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery with photos of the damage and your order number. We will provide a prepaid return label and ship a replacement or issue a full refund at no additional cost to you.

8. Order Cancellations

Orders may be cancelled for a full refund if the cancellation request is received before the order has been shipped. Once an order has shipped, it cannot be cancelled and must follow the standard return process outlined above.

9. Contact Us

For return requests or questions about our return policy, please contact us:

The Activity Group

204 Ellen St, Garden City, ID 83714

Email: orders@activityusa.com